What payment methods do you accept?

We accept major credit cards such as Mastercard, Visa, American Express, and Discover. We also accept payment via PayPal and store credit.

 

I just placed an order. What happens next?

You will receive an order confirmation email from Harajuku Basics. All orders are processed within three (3) business days in the order they are received. 

 

How much is shipping?

Harajuku Basics offers FREE shipping worldwide.

 

How long does shipping take?

Once your order has been shipped, you will receive a shipping confirmation email with a tracking link to monitor your package in real time.

 

For U.S. orders, delivery takes between 7-10 business days.

For international orders, delivery takes between 10-20 business days, depending on the location.

 

Do you accept returns or refunds?

Items are eligible for returns and refunds within 14 days after delivery, provided that the items are in their original condition and packaging. Some items such as intimates are not eligible for returns and refunds. 

 

Email us at info@harajukubasics.com. We’ll be happy to process your request for return or refund. You may read more on our returns and refunds policy here

 

How can we contact you?

Our customer service team is online 24/7 and can help you with any queries or concerns you may have regarding your order. Email us at info@harajukubasics.com or reach out to us on Facebook or Instagram.